Yangilangan: 25.09.2026
Maxfiylik siyosati
Privacy Policy
1. Biz kimmiz
AISells (aisells.uz) — bizneslar uchun AI operator va savdo platformasi. Platforma biznesning Instagram, Telegram va boshqa kanallaridagi mijoz murojaatlariga biznes nomidan javob berishga, lidlarni bir joyda yig'ishga va buyurtmalarni boshqarishga yordam beradi. Ushbu siyosat biznes egalari, ularning xodimlari va ularning mijozlari ma'lumotlariga taalluqli.
2. Qanday ma'lumotlarni to'playmiz
- Biznes akkaunti: biznes nomi, egasi va xodimlarining ismi, telefon raqami, rol va kirish ma'lumotlari. Parollar faqat shifrlangan (xesh) holda saqlanadi.
- Instagram (biznes ulaganda): Instagram professional akkaunt ID'si, username, profil rasmi, obunachilar va postlar soni, postlar ro'yxati, postlarga yozilgan kommentlar va Direct xabarlar matni, yozgan foydalanuvchining username va ID'si. Buning uchun Instagram'ning rasmiy ruxsatlaridan foydalanamiz: instagram_business_basic, instagram_business_manage_comments, instagram_business_manage_messages. Instagram parolini hech qachon so'ramaymiz va olmaymiz.
- Telegram: biznes botiga yoki Telegram Business akkauntiga kelgan xabarlar va yozgan foydalanuvchining ismi, username'i.
- Mijozlar va buyurtmalar: onlayn do'kon orqali yoki biznes kiritgan mijoz ismi, telefon raqami, manzili, buyurtma tarkibi.
- Sayt va ovozli demo: ariza qoldirganda ism va telefon; ovozli demoda suhbat matni (transkript) sifatni yaxshilash uchun saqlanadi. Qurilma bo'yicha vaqt limitini hisoblash uchun anonim identifikator ishlatiladi.
- Texnik ma'lumotlar: IP manzil, brauzer turi, kirish vaqti — xavfsizlik va suiiste'molning oldini olish uchun.
3. Ma'lumotlardan qanday foydalanamiz
- Biznes sozlagan qoidalar bo'yicha kommentlar va Direct xabarlarga biznes nomidan javob berish.
- Murojaatlardan lid va mijoz kartochkalarini yaratish, biznesga statistikani ko'rsatish.
- AI javoblar sifatini oshirish: biznesning o'z mahsulotlari va oldingi yozishmalari faqat shu biznes uchun ishlatiladi.
- Platformaning ishlashi, xavfsizligi va texnik yordam ko'rsatish.
Instagram va Telegram'dan olingan ma'lumotlarni sotmaymiz, reklama uchun ishlatmaymiz va uchinchi shaxslarga bermaymiz. Bir biznesning ma'lumotlari boshqa biznesga ko'rinmaydi.
4. Kimlar bilan ulashamiz
- Google (Gemini API): xabarga javob tayyorlash uchun xabar matni va biznes katalogi AI modelga yuboriladi.
- Meta (Instagram) va Telegram: javoblarni yetkazish uchun ularning rasmiy API'lari orqali.
- Biznes ulagan tizimlar: biznes o'zi yoqqan bo'lsa, AmoCRM, Bitrix24 yoki Billz kabi tizimlarga lid va buyurtma ma'lumotlari uzatiladi.
- Qonun talab qilganda — vakolatli davlat organlariga, qonunda belgilangan tartibda.
5. Saqlash muddati va xavfsizlik
Ma'lumotlar biznes akkaunti faol bo'lgan davrda saqlanadi. Biznes Instagram'ni uzsa, kirish tokeni darhol o'chiriladi. Akkaunt yopilganda yoki o'chirish so'ralganda Instagram'dan olingan ma'lumotlar 30 kun ichida o'chiriladi. Tokenlar va kalitlar alohida, faqat server o'qiy oladigan joyda saqlanadi va brauzerga hech qachon yuborilmaydi. Barcha ulanishlar HTTPS orqali shifrlanadi.
6. Sizning huquqlaringiz
Siz o'z ma'lumotlaringizni ko'rish, tuzatish, o'chirishni talab qilish va roziligingizni qaytarib olish huquqiga egasiz. Buning uchun hello@aisells.uz manziliga yozing yoki Ma'lumotlarni o'chirish sahifasidagi ko'rsatmaga amal qiling. Biz ma'lumotlarni O'zbekiston Respublikasining shaxsga doir ma'lumotlar to'g'risidagi qonunchiligiga muvofiq qayta ishlaymiz.
7. Aloqa
Savollar bo'yicha: hello@aisells.uz. Siyosat o'zgarsa, yangi sanasi shu sahifada ko'rsatiladi.
English version
Who we are
AISells (aisells.uz) is an AI sales assistant platform for businesses. It helps businesses reply to customer comments and direct messages on Instagram, Telegram and other channels on their behalf, collect leads in one place and manage orders.
Data we collect
- Business account data: business name, names and phone numbers of the owner and staff, roles. Passwords are stored only as hashes.
- Instagram data, when a business connects its professional account through Instagram Login: account ID, username, profile picture, follower and media counts, media list, comments on the business's media and direct messages sent to the business, and the username and ID of the person who wrote them. We use the instagram_business_basic, instagram_business_manage_comments and instagram_business_manage_messages permissions. We never ask for or receive Instagram passwords.
- Telegram messages sent to the business's bot or Telegram Business account.
- Customer and order data submitted through the business's online store or entered by the business.
- Website request forms and voice demo transcripts; technical data such as IP address and browser type for security.
How we use it
We use the data only to provide the service to the business that connected the account: to reply to comments and messages according to the rules the business sets, to create leads, to show statistics and to improve AI replies for that business. We do not sell Instagram or Telegram data, do not use it for advertising and do not share it with other businesses.
Sharing
Message text and the business catalog are sent to Google Gemini API to generate replies. Replies are delivered through the official Meta and Telegram APIs. If the business enables an integration (AmoCRM, Bitrix24, Billz), lead and order data are sent there. We disclose data to authorities only when required by law.
Retention and deletion
Data is kept while the business account is active. Access tokens are deleted immediately when a business disconnects Instagram. Instagram data is deleted within 30 days after account closure or a deletion request. To request deletion, email hello@aisells.uz or follow the instructions on our Data Deletion page.